AI • Technology • Governance • Transformation

Enterprise AI Leadership for the Boardroom

Helping Boards Navigate the AI Era

Helping boards and CEOs transform AI, technology and digital innovation into long-term enterprise value.

Public Company Director | Former Fortune 250 Chief Digital & Technology Officer | Founder, Toyota Connected

Read Biography
Zack Hicks, public company director and enterprise AI leader
Enterprise AI50+ AI agents deployed
Fortune 250Chief Digital & Technology Officer
FounderToyota Connected
Technology Committee ChairPublic company director

Leadership Through Transformation

Four Chapters. One Focus.

Driving innovation, transformation and long-term value across global enterprises.

Toyota logo

Global Technology Leadership

Led technology strategy and digital capabilities across Toyota North America, including connected vehicles, mobility and enterprise operations.

Toyota Connected logo

Founder and CEO

Built and scaled Toyota Connected around data, software, artificial intelligence and new mobility business models.

Kimberly-Clark logo

Enterprise AI Transformation

Led enterprise-wide AI, cloud, data and digital transformation across commercial, supply chain, finance and the digital core.

Board Technology Governance

Overseeing AI, cybersecurity, technology strategy and digital transformation as a public company director.

Executive Biography

Founder-operator. Transformation leader. Board director.

Global executive and board director focused on helping Fortune 250 companies translate technology disruption into sustained shareholder value. Trusted advisor to boards and CEOs at the intersection of enterprise AI, cyber resilience and capital allocation.

Independent Director at Signet Jewelers and Chair of the Technology Committee, with service on the Nominating and Governance Committee and Audit subcommittees. As Founder and CEO of Toyota Connected, built and scaled a global mobility platform business. Most recently served as Chief Digital and Technology Officer at Kimberly-Clark, leading enterprise-wide transformation across commercial, supply chain and finance.

Known for translating complex technology investments into clear financial and strategic outcomes. Inducted into the CIO Hall of Fame and recipient of the AIS Leadership Excellence Award.

Featured Leadership Perspective

The Paradox of Zack Hicks

Zack Hicks speaking about AI and leadership

Deloitte Insights

Lessons in Ambidextrous Leadership

Benjamin Finzi, Vincent Firth and Kathy Lu examine the leadership discipline required to strengthen the core business while building what comes next.

Read the Article

Boardroom Perspectives

Ideas for Governing the AI Era

Original perspectives on enterprise AI, technology oversight and transformation.

What I'm Thinking About Now

AI Doesn't Have a Technology Problem. It Has a Leadership Problem.

July 2026

Most large companies have proven that AI works. Yet many struggle to move promising prototypes into scaled enterprise capabilities.

The hardest phase begins after the prototype succeeds, when the initiative must compete with ERP programs, M&A, cybersecurity, cost reduction and other operating priorities. Visible senior executive sponsorship is what protects the effort, removes barriers and carries it into normal operations.

Read the Full Perspective

Recognition

Selected Honors

CIO Hall of Fame

Recognized for sustained leadership and impact across enterprise technology and transformation.

AIS Leadership Excellence Award

Honoring exemplary leadership and innovation in information systems.

Founder, Toyota Connected

Built and scaled a global mobility platform business at the intersection of software, data and AI.

Public Company Board Leadership

Chairing technology oversight across AI, cyber resilience and enterprise transformation.

Connect

Continue the Conversation

For board, advisory, speaking and executive opportunities, connect with Zack on LinkedIn.

Connect on LinkedIn

Boardroom Perspective

AI Doesn't Have a Technology Problem. It Has a Leadership Problem.

July 2026

Most large companies have proven that AI works. They have pilots that improve productivity, intelligent agents that automate work, and prototypes that demonstrate real business value. Yet many of those same organizations struggle to move beyond isolated successes.

The obstacle isn't the technology. It's leadership.

The most difficult phase of an AI initiative begins after the prototype succeeds. That's when an organization has to integrate a new capability into the business, change operating processes, assign ownership, invest in scale, and often rethink how work gets done. At that point, AI is competing for attention with ERP programs, acquisitions, cybersecurity initiatives, cost reduction efforts, and every other priority already on the executive agenda.

Without visible sponsorship from a senior executive, AI initiatives often lose momentum. Not because the technology failed, but because the organization reverted to its existing priorities.

I believe companies should treat this stage differently. Emerging AI capabilities need executive sponsorship that extends beyond funding. They need a leader who is accountable for removing organizational barriers, aligning priorities across functions, and protecting the initiative until it becomes part of normal operations.

That protection is important because enterprise AI doesn't fit neatly into traditional governance. It cuts across business units, technology, data, legal, finance, HR, and risk. Without someone empowered to make decisions across those boundaries, progress slows and enthusiasm fades.

I've seen organizations celebrate successful pilots that never reached production. I've also seen organizations create lasting competitive advantage because a senior executive made scaling AI a business priority rather than a technology project.

For boards, this changes the conversation. The question is no longer, “How many AI pilots do we have?” The better question is, “Who is personally accountable for taking our most promising AI capabilities from prototype to enterprise scale?”

Technology creates the opportunity. Leadership determines whether the opportunity becomes enterprise value.

Question for the Boardroom
Who in your organization owns the successful transition from AI prototype to enterprise capability?